Refund Policy

Last updated: February 2026

1. Overview

This Refund Policy outlines the conditions under which refunds may be issued for equipment rentals booked through Jornica. By placing a rental order, you agree to the terms described below.

2. Booking Deposits

Certain rentals may require a booking deposit to secure equipment availability. Deposits may be refundable or non-refundable depending on the terms agreed at the time of booking.

3. Cancellations

Refund eligibility in the event of cancellation depends on the timing of the cancellation:

• Cancellations made within the agreed notice period may qualify for a full or partial refund.
• Late cancellations may result in partial refunds or forfeiture of the booking deposit.
• No-shows may be charged the full rental fee.

4. Early Returns

Equipment returned earlier than the agreed rental period does not automatically qualify for a partial refund unless explicitly stated in the Rental Agreement.

5. Equipment Issues

If equipment is found to be faulty at the time of collection or delivery, customers must notify Jornica immediately. Where confirmed, we may offer a replacement, rental adjustment, or refund at our discretion.

6. Damage & Deductions

Refunds and deposit returns may be reduced or withheld in cases of equipment damage, missing components, late returns, or breach of the Rental Agreement.

7. Processing Time

Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on the payment provider.

8. Non-Refundable Services

Additional services such as delivery, special requests, or third-party services may be non-refundable unless otherwise agreed in writing.

9. Changes to This Policy

Jornica reserves the right to modify this Refund Policy at any time. Updated versions will be published on this page with a revised date.

10. Contact Information

For refund-related inquiries, please contact us using the details provided on our website.